Involving stakeholders meaningfully takes time and resource. Of course knowledge has a cost, but as we all know, ignorance is much more expensive! Planning and clear thinking about information, process, content, methods and outcomes are required. That's where eNgageSpace's structured yet flexible approach delivers.
Here's a summary of the business case:
Save time in deployment
Our experience is that what took days or weeks to organise, communicate and orchestrate with web and other colleagues will now take hours. Where engagement is in stages (and it always is) and when you are managing multiple consultation events (which you always are), then efficiencies are rapidly realised with consequent financial implications.
Save time in analysis
Responses or textual responses received can be extremely time-consuming to analyse, interpret and report on. eNgageSpace solves this problem through its integrated survey and real time statistical analysis tools, including text analysis in both questionnaires and discussion forums. Weeks or even months of effort can be saved at the "back end".
Lower total cost of ownership
eNgageSpace is Software as a Service, the pre-eminent model for software delivery. A hosted and managed solution with all technical support, bandwidth, data back-ups, database maintenance, technical support and latest developments all provided as part of the service. There is no hardware to purchase, scale, and maintain, no operating systems, database servers, or application servers to install, no consultants and staff to manage it all, and no need for periodic upgrades.
Even more important, however, are the long-term savings. Research shows that two thirds of IT time and budgets is spent on maintaining infrastructure and dealing with updates. That's a thing of the past with the on-demand model. Hosted deployments also have fewer hidden costs ranging from needs analyses to internal downtime. The total cost of ownership of a premise-based solution can be more than twice as high as that of an on-demand solution.
These follow since all concentration can be focussed on the engagement process, not on technology and technical issues, resulting in lower cost per response.
Lower cost of stakeholder or target audience recruitment
Because eNgageSpace is a stakeholder database then participants can be selected and invited as appropriate, reducing recruitment costs. Development of stakeholder ePanels can reduce external market research costs significantly, while adding to your internal knowledge base.
Multi - Departmental use
Since no technical expertise is needed, all departments can make use of eNgageSpace. Experience shows that it will be quickly and enthusiastically adopted with consequent increases in efficiency and effectiveness.
Fewer meetings, better internal communication
Collaborative tools like discussion forums are part of the functionality as is the capability to inform work groups and external stakeholders electronically.
eNgageSpace is intuitive. While consultation may sometimes be involved, there is no need for it to be complicated! All training is facilitated online with help desk support thus making more savings.
Better participant experience
Being a consultee can be a time-consuming and daunting task. Both deeper and wider inputs are derived from making the technology fit your business aims and target audience, making the task as easy, informed, satisfying and convenient as possible, whilst balancing the need for an informed and accountable process.
eNgageSpace and consultation is ultimately a decision support process. Reaching right decisions more rapidly and in a sustainable manner in regard to their subsequent implementation is a highly desirable outcome with considerable financial and business implications
Responding to consultation or policy initiatives
As an organisation you may also be a consultee! You will know how time consuming that process can be. eNgageSpace's internal collaboration processes solves that problem, enabling efficient and timely responses.